We are S.C. CHEI AUTO S.R.L. and we process your personal data as data operators. This means that we are jointly responsible for how we process and protect your data.
WHAT WE USE YOUR DATA FOR?
We will use your data (collected online or in person), among other purposes, to manage your registration as a user, to manage your purchases of products or services, to respond to your queries, and, if you wish, to send you our customised communications.
WHY WE USE YOUR DATA?
We have legal standing to process your data for various reasons. The main reason is that we need to process your data to perform the contract that you accept with us when you register and when you make a purchase or enjoy any of our services or functionalities. We also use your data for other reasons, for example, to respond to your queries or to send you newsletters that you have asked to receive from us.
WHO WE SHARE YOUR DATA WITH?
We share your data with service providers who provide us with assistance or support, third party providers, both inside and outside the European Union.
YOUR RIGHTS
You have the right to access, rectify or delete your personal data. In certain cases, you are also entitled to other rights, such as, for example, to object to us using your data, or to transferring your data, as explained in depth below.
We encourage you to read our full Privacy Policy below to understand in depth the manner in which we will use your personal data and your rights over your data.
USE OF OUR WEBSITE
By using this Website and/or by placing any order through it, you undertake:
To use the Website exclusively to make legitimate enquiries or orders.
Not to make any false or fraudulent orders. If we are reasonably of the opinion that such an order has been made, we shall be entitled to cancel the order and inform the relevant authorities.
To provide correct and accurate e-mail, postal and/or other contact details to us. Likewise you consent to our use of such information to contact you in the event that this should prove necessary (see our Privacy Policy).
If you do not give us all of the information that we need, we may not be able to complete your order.
By placing an order through the website, you warrant that you are at least 18 years old and are legally capable of entering into binding contracts.
PRICE AND PAYMENT
The price of each product shall be the one quoted from time to time on our Website, except where there is an obvious error. Whilst we take care to ensure that all prices quoted on our Website are accurate, errors may occur. If we discover an error in the price of any product(s) you have ordered, we will inform you as soon as possible and give you the option of reconfirming the order at the correct price or cancelling it. If we are unable to contact you, the order will be treated as cancelled and if you have already paid for the product(s) you will receive a full refund of the amounts paid.
We are under no obligation to sell any product at the incorrect lower price (even after we have sent you the Delivery Confirmation) if the pricing error is obvious and unmistakable and could have reasonably been recognized by you as such.
The prices displayed on our Website include VAT, but exclude delivery costs, which will be added to the total amount due as set out in our Shopping Guide – Delivery Costs.
Prices may change at any time but (except as provided above) any potential change will not affect any order regarding which an Order Confirmation has been sent.
Once you have selected all the items you wish to purchase, those will have been added to your basket, and your next step will be to go through the checkout process and make payment. To that end, you must follow the steps:
1) Click the “My Cart” button at the top of the page. (Optional)
2) Click the “Checkout” button.
3) Fill in or check your contact details, order details, delivery address and billing address, and click the “Next” button.
4) Choose the payment method and enter the required data.
5) Click “Place Order”.
You can pay Cash on delivery or using PayPal, Visa, Mastercard or American Express. To minimize the risk of unauthorized access, your card data will be encrypted. Once we receive your order, we will request pre-authorization on your card to ensure there are sufficient funds available to complete the transaction. The charge to your card will be made the moment your order leaves our warehouse.
If you click on “Authorize Payment” you are confirming that the card belongs to you. You will be solely responsible for any incidents and damages caused to us or to third parties as a result of the provision of bank data that do not belong to you.
Credit cards are subject to validation checks and authorization by your card issuer. If we do not receive the required authorization, we will not be liable for any delay or non-delivery and we will not be able to form any Contract with you.
Although we operate in the local currency and we will not charge any extra fees or surcharges, this is an international transaction and your bank may charge you with extra fees due to currency exchanges. For such reason, in case the debited/refunded amounts on your credit card are different to the price displayed at the checkout/the confirmed amount to be refunded, contact your home bank to receive further information about the bank costs related to such transaction.
WARRANTY POLICY
In the case you are receiving a product that appears to be not working, if it is under warranty period, the item(s) will be returned at your expense. We assure you that our intention is not to deliberately deliver defective products.
After the defect is found by our personnel and only if the warranty conditions are met (the product must not have any marks of shocks, shocks of any kind, immersion in liquids, broken or missing warranty label, etc.), the product will be replaced and sent to customer at our expense or its value will be refunded, excepting the shipping costs.
Please use the cheapest courier service for returning the product, so you can pay for the delivery of the defective product back to us. Any parcel sent to us with payment on delivery will be refused. The products marketed on the site are customized by a self-destructable warranty label. Please do not destroy this label to qualify for warranty.
To test the product and benefit from the warranty, please try it without breaking it. Once you have checked that the product is in good condition (communicate with the car, the tester enters it), then you can loosen it at your risk further. To avoid these delicate situations where a product proves to be malfunctioning and you’ve been loosening, we offer to write soft (received on mail) you desire (original soft of the car), so you will need just to mount it on the car and test it.
The warranty for any product is 30 days from the date of purchase, it is a warranty to test the product and to be sure it works.
We can’t offer a bigger warranty because all the products are used.
For what are cookies used in this website?
The cookies are an essential part of how our website functions.
The principal objectives of our cookies are to improve your navigational experience. For example, the cookies help us to identify you (if you are registered in our website), to remember your preferences (language, market, etc.) during the navigation and in future visits, to manage the shopping cart, to allow you to carry out on-line purchases, etc. The information collected in the cookies also allows us to improve the website, by means of estimates on the numbers and patterns of use, the adaptation of the website to the users’ individual interests, the improved speed of the searches, etc.
*Attention! This is a brief summary and does not represent our terms and conditions. To access detailed documents, use the following addresses:
